1 Privacy Policy

Last update: 11-09-2020

1.1 Protection of personal data

The companies Pranarôm, HerbalGem and BioFloral are committed to respecting privacy. 

The policy on the protection of individuals with regard to the processing of personal data by Pranarōm is currently based on Regulation (EU) 2016/679 ("GDPR"), which repeals Directive 95/4/EC. 

This general policy concerns the websites of the Inula group. Although it is possible to browse most of the websites without providing any personal information, this type of information is sometimes necessary to obtain the desired online services, including the online purchase of our products. The websites that require this type of information will treat them in accordance with this policy.

The Inula Group websites provide links to third party websites. As we do not control them, we encourage you to check their privacy policy. 

1.2 Collection and processing of personal data

The data controller with regard to the protection of your personal data is: 

  • PRANAROM INTERNATIONAL SA
    Avenue des Artisans, 37
    7822 Ghislenghien
    Belgium
    Company number 0430 155 012

If you have any additional questions about the management of your personal data, you can contact our data protection officer (DPO) who is the nominated contact for the national body overseeing the protection of personal data, via email: privacy@pranarom.com 

In the context of the use of its services and in particular the services accessible on its websites listed in Chapter 4, Pranarōm, as data controller, may collect and process your personal data. 

1.3 Who do we share your personal data with?

The data collected on the Pranarōm websites may be communicated to authorised Pranarōm personnel, to its partners (Herbalgem, Biofloral) or to its ancillary service providers, as part of the performance of all or part of the services referred to above. Pranarōm asks its service providers to implement strict confidentiality and protection measures for this data.

1.4 How do we treat the personal data we collect about you?

1.4.1 When do we collect your personal data?

As part of our relationships, you are likely to pass your personal data to us by various means, including on our websites and our online shopping sites, by completing the various forms, when subscribing to the e-newsletter, when creating a customer account, when you make contact with us, or any other manner in which you transmit your personal data to us.

1.4.2   Processing purposes and legal bases

Your data is mainly used for the online purchase of our product range but also intended to improve your experience of using our websites and online shopping site, anonymised statistical studies, after-sales service, processing of your requests and/or complaints, online training, and also to ensure the security of your data and to fight against fraud. 

Your data is also processed, with your consent, for the following purposes:

  • Information about our promotions and new products
  • Use of our social media networks
  • Contests
  • More specifically, your data is used: 
  • To allow you to benefit from all the services on Pranarōm sites such as creating a user account, registering for our e-newsletter, managing orders, assistance and complaints, management of loyalty programmes, etc., 
  • To allow you to browse our websites, 
  • To best tailor our information, notifications, offers and other forms of service to your interests, 
  • For enrichment by sharing certain information with privileged commercial partners in order to improve our knowledge of your areas of interest and allow us to send you personalised offers (subject to your prior agreement when required and to respect your right to object, in accordance with the applicable rules on commercial prospecting), 
  • To facilitate the security of your personal data on our sites, in particular our online sales site. 

1.5 How do we protect your information?

In order to guarantee you an adequate level of security in relation to the services we offer you, we implement technical and organisational security measures with regard to the nature, scope and context of the personal data that you communicate to us, and the risks presented by its processing in order to preserve the security of your personal data and, in particular, to prevent any destruction, loss, alteration, disclosure, intrusion or unauthorised access to this data, accidentally or unlawfully.

We offer you a secure online payment system using the latest technologies. 

Pranarōm works with suppliers selected for their expertise in the fields of IT management and IT security of hosted data.

The data collected is also subject to increased security through strong encryption. 

The personal data collected and all the information relating to the aforementioned consultation is subject to legal guarantees provided by our suppliers with regard to compliance with the GDPR.

The information is stored in databases with adequate protection against the risks to your privacy as well as your rights and freedoms. Personal data will only be kept for as long as necessary to achieve the specific purposes for which the information was collected. 

In the event that the data is hosted outside the EU zone, and taking into account the major judgement of the Court of Justice of the European Union of 16 July 2020 invalidating the data transfer regime between the European Union and the United States known as "Privacy shield", we thus implement additional technical and organisational security measures with regard to the nature, scope and context of the personal data that you communicate to us, and the risks presented by their processing in this non GDPR zone in order to preserve the security of your personal data and, in particular, to prevent any destruction, loss, alteration, disclosure, intrusion or unauthorised access to this data, accidentally or unlawfully by these hosting providers outside EU zones.

In accordance with the applicable regulations on the protection of personal data, you can, at any time, exercise your rights of access, rectification and deletion of data concerning you, as well as your rights of limitation and opposition to the processing and the portability of your personal data.

These rights can be exercised by post to the following address: 

  • PRANAROM INTERNATIONAL SA
    Avenue des Artisans, 37
    7822 Ghislenghien - Belgium 
    Email: privacy@pranarom.com

In this context, we ask you to accompany your request with the items necessary for your identification (last name, first name, e-mail) as well as any other information necessary to confirm your identity.

For certain specific services, these rights may be exercised directly online (management of your user account, management of your orders, returns or complaints, subscription to our newsletters, etc.)

You also have a right of appeal to the competent Privacy Control Authority:   

  • Data Protection Authority
    Email: contact@apd-gba.be

Please note that if you choose to no longer receive promotional or marketing messages from us, we will however continue to send you information relating to an account you may have with us or a business relationship you may have with us, such as, for example, a request made regarding our products and services (such as transactional messages relating to training courses in which you have participated). 

1.6 Links to other websites

Our websites may contain links to other providers both inside and outside the Inula Group, and this Data Protection Policy only applies for the sites of the Inula Group listed below:

biofloral.beherbalgem.netinula-group.infopranarom.co.kr
biofloral.bioherbalgem.nlinulagroup.netpranarom.co.uk
biofloral.deherbalgem.orginula-group.netpranarom.com
biofloral.esherbalgem.shopinulagroup.orgpranarôm.com
biofloral.euherbalgem.ukinula-group.orgpranarom.de
biofloral.frherbalgem.usinulashop.bepranarom.dk
biofloral.itinula.beinulashop.chpranarom.es
biofloral.ukinula.cominulashop.co.ukpranarôm.eu
herbagem.co.ukinula.frinulashop.compranarom.fr
herbagem.cominula.groupinulashop.depranarom.gr
herbagem.ukinula.itinulashop.espranarom.hk
herbalgem.beinula.ukinulashop.eupranarom.in
herbalgem.chinulagroup.beinulashop.frpranarom.it
herbalgem.co.ukinula-group.beinulashop.itpranarom.lu
herbalgem.cominulagroup.bizinulashop.netpranarom.net
herbalgem.deinula-group.bizinulashop.orgpranarom.pt
herbalgem.esinulagroup.cominulashop.ptpranarom.ru
herbalgem.euinula-group.cominulashop.ukpranarom.se
herbalgem.fiinulagroup.euinulashop.uspranarom.shop
herbalgem.frinula-group.eupranarom.asiapranarom.tv
herbalgem.infoinulagroup.frpranarom.atpranarom.tw
herbalgem.itinula-group.frpranarom.bepranarom-international.eu
herbalgem.jpinulagroup.infopranarôm.bepranarom.hu

When you leave any of our websites listed above, search for and read the privacy statements of each website that collects personally identifiable information. We are not responsible for the content or the privacy and security practices, or the policies of any third party sites or services to which links or access are provided through our websites. We encourage you to study the privacy and security policies of third parties before providing them with any information.

If you recommend, share or like our content on Facebook, this information will also be forwarded to Facebook Inc. If you want to prevent Facebook from linking this data to your account, make sure that you log out of your Facebook account before visiting our website, and clear the saved cookies. On your Facebook profile, you can use additional restrictions regarding the sharing of data for advertising purposes. If you want to change the settings in Facebook, you can use the following hyperlink:

https://ww.facebook.com/ads/preferences/?entry_product=ad_settings_screen

1.7 Law enforcement, legal proceedings and compliance

We may disclose personal data or other information if required to do so by law or if we believe in good faith that such action is necessary to ensure compliance with applicable laws, in response to a valid injunction from a court or order of the authorities, or to otherwise cooperate with the police or other authorities.

1.8 Cookie policy

"Cookies" are small files that the administrator of a server installs on your computer and which allow data relating to the Internet user to be stored when the latter connects to the site. We only use the "cookies" system to store information intended to facilitate your navigation. They are not used in any case to remember personal data concerning you. You can also refuse the installation of these "cookies" or even delete them at any time. In this case, we make sure that your browsing is in no way impeded. The lifetime of the cookies used is 30 days (site language) or 12 months (site visits).

Depending on how you configure your device, cookies allow differing amounts of data to be collected for the following purposes: 

  • Correct display of our sites, 
  • Optimisation of the information we place on our websites according to the pages visited using the connection statistics collected, 
  • Remembering your choices and preferences, 
  • Assessment of the relevance of our business operations, 
  • Knowledge of the content of the pages you consult, the type of products consulted. 

Depending on the configuration choices regarding the use of cookies, certain trackers may be issued or read by third parties (advertising providers, communication agencies, etc.) when you browse our sites. 

The use of cookies requires your prior and explicit consent. You can always change this later and refuse these cookies and/or delete them at any time by changing your browser settings.

If cookies are not accepted, the functionality of our websites may be limited.

To learn more about how we use cookies, see our "Cookie Policy" section below. 

1.9 Modification of this Privacy Policy

We reserve the right to modify this Privacy Policy in order to comply with applicable privacy laws or to adapt it to our practices.

We therefore suggest you consult it regularly to learn about any changes. New versions will be uploaded to our website, with the date of modification stated. In the event of substantial changes, we will also ask your consent for such changes if applicable.

2 Cookie policy 

Last update: 11-09-2020

The companies Pranarôm, HerbalGem and BioFloral are committed to respecting privacy. 

On Inula Group websites, we strive to respect the privacy and security of all data we collect from visitors using our websites, while acting as a Controller of Personal Data under the rules and regulations on the protection of personal data. Our websites use cookies to facilitate your navigation and to distinguish you from other users of the site. It helps us to give you a good experience and to improve our service. 

This cookie policy describes the types of cookies we use on our websites and the purposes for their use. 

If you have any questions about this cookie policy, please contact us at privacy@pranarom.com. For a description and a more complete list of cookies that we currently use on our websites, please see our list of cookies in section 5 of this policy. For more information on our privacy practices, please see our privacy policy: www.pranarom.com/politique-protection-vie-privee. 

If you have any questions or comments regarding this policy or the privacy of your data, please contact us at privacy@pranarom.com.

Please read this Cookie Policy and the Privacy Policy carefully for more details as they are both important for the protection of personal data. 

2.1 Definition of cookies 

A cookie is a small text file that a website saves on your computer or phone when you visit the website. This allows the Website to remember your actions and preferences (such as login, language, font size, and other display preferences) for a period of time, so that you do not have to submit these preferences again when you return to the website or when you navigate from one page to another. 

The content of a cookie usually includes the name of the server that placed the cookie, an expiration date and a unique encrypted code. Cookies generally allow easier and faster interaction between the visitor and the website (for example, a cookie can store the language chosen by the user). Indeed, they store your preferences and allow you to speed up your access to the site later, and they make your visits smoother. 

Cookies do not work independently of the website and in no way access data from your devices. We do not associate any information with your cookies that can identify you personally. Cookies do not allow your address, date of birth, phone number or any other information that identifies you to be known.

2.2 The different types of cookies used on our sites

The Inula group uses 3 types of cookies:

2.2.1 Functional cookies

They allow you to use the main features of our sites, such as the online purchase of our products, to access your personal account, and to aid the security of sites, for example. 

The information collected through these cookies is not used for commercial purposes.

By disabling the use of these cookies, you will no longer be able to benefit from these features:

  • It will no longer be possible to browse certain parts of our sites;
  • It will no longer be possible to retain your preferences regarding the use or display of certain features; the performance of our sites will therefore be degraded.

2.2.2 Performance cookies 

Performance cookies allow us to optimise our website and detect any technical problems you may encounter.

They allow us to collect information on the number of visits per page, the number of error messages displayed, the time spent on a page, or the number of clicks on an area of the site and the products consulted.

The information stored cannot be used for commercial purposes.

2.2.3 Analysis cookies

Analysis cookies allow us to assess the effectiveness of our advertising campaigns. We share this information with our partners (Google, Facebook, LinkedIn).

They also allow us:

  • to obtain statistics and the content of the pages you consult,
  • to know the product searches that you carry out,
  • to detect and analyse errors in order to improve the experience of our sites

We can thus offer you personalised advertising, taking into account your preferences. We may also send you personalised emails corresponding to your product searches.

2.3 When do we need your consent? 

Most cookies require your consent. However, some cookies are exempt from the collection of this consent.

These are cookies and trackers strictly necessary for the provision of a service expressly requested by the user.

So, for example, the following trackers do not require consent:

  • "Shopping cart" cookies for a merchant site;
  • "Session identifier" cookies, for the duration of a session, or persistent cookies limited to a few hours in certain cases; 
  • Authentication cookies; 
  • Session cookies created by a media player; 
  • Load balancing session cookies; 
  • Certain audience measurement analysis solutions (analytics); 
  • Persistent cookies for customising the user interface (choice of language or presentation). 

The Inula group nevertheless informs you about the use of cookies on its websites. You can give your consent by clicking on the appropriate button on the displayed notification banner. If you do not wish to give your consent or wish to withdraw your consent to cookies at any time, you will need to delete or deactivate cookies through your browser settings. See below for more information on how to do this. 

Please note that disabling these cookies will affect the functionality of the website and may prevent you from accessing certain features of the website that use cookies to facilitate the user experience.

2.4 How can you manage our cookies? 

Most web browsers allow you to control the majority of cookies through browser settings. However, if you use your browser settings to manage all cookies (including strictly necessary cookies), you may not be able to access all or part of the site if you decide to block the use of these cookies. Unless you have set your browser settings to refuse cookies, our system will issue cookies as soon as you visit our websites.

The Inula Group strongly advises that you do not block cookies, but give consent to or reject their placement on your device through the mechanisms we provide. 

Changing your cookie settings. The browser settings for changing your cookie settings are usually found in the “Options” or “Preferences” menu of your Internet browser. To understand these settings, the following links may be helpful. Otherwise, use the "Help" option in your Internet browser for more details.

More information. To find out more about cookies, including how to see which cookies have been set and how to manage and delete them, visit www.aboutcookies.org.

2.5 List of cookies used by the Inula Group

Our websites use different types of cookies, namely:

Type of Cookie

Name

Purpose

Duration

Pranarom.com   

 Session

 PRANAROMSESSID

 Keeps user selections

  Expires at the end of the session

 Customisation of the user interface

 euzpublisher_pranarom_com

Keeps the language of the interface

  Expires after 30 days

 Statistics

 _ga,
 _gat,
 _gid

 Google analytics

 _ga: 2 years
 _gat: end of session
 _gid: 24h

  Secure the contact form

 safecontact_token

  Secure token for the contact form session

 Expire at the end of session

 Consent

 cookieconsent_status

 Yes

 12 months

Inula-group.com   

 Session

 INULASESSID

 Keeps user selections

  Expires after 1 day

 Customisation of the user interface

 euzpublisher_inula-group_com

Keeps the language of the interface

  Expires after 30 days

 Statistics

 _ga, 

 _gat, 

 _gid

 Google analytics

 _ga: 2 years
 _gat: end of session
 _gid: 24h

  Secure the contact form

 safecontact_token

  Secure token for the contact form session

 Expire at the end of session

 Consent

 cookieconsent_status

 Yes

 12 months

Herbalgem.com   

 Session

 HERBALGEMSESSID

 Keeps user selections

  Expires at the end of the session

 Customisation of the user interface

 euzpublisher_herbalgem_com

Keeps the language of the interface

  Expires after 30 days

 Statistics

 _ga, 

 _gat, 

 _gid

 Google analytics

 _ga: 2 years
 _gat: end of session
 _gid: 24h

  Secure the contact form

 safecontact_token

  Secure token for the contact form session

 Expire at the end of session

 Consent

 cookieconsent_dismissed

 Yes

 12 months

Biofloral.fr

 Session

 BIOFLORALSESSID

 Keeps user selections

  Expires at the end of the session

 Customisation of the user interface

 euzpublisher_herbalgem_com

Keeps the language of the interface

  Expires after 30 days

 Statistics

 _ga, 

 _gat, 

 _gid

 Google analytics

 _ga: 2 years
 _gat: end of session
 _gid: 24h

  Secure the contact form

 safecontact_token

  Secure token for the contact form session

 Expire at the end of session

 Consent

 cookieconsent_dismissed

 Yes

 12 months

InulaShop.com  

 Session

 INULASHOPSESSID

 Keeps user selections

  Expires at the end of the session

 Customisation of the user interface

 euzpublisher_herbalgem_com

Keeps the language of the interface

  Expires after 30 days

 Statistics

 _ga, 

 _gat, 

 _gid

 Google analytics

 _ga: 2 years
 _gat: end of session
 _gid: 24h

  Secure the contact form

 safecontact_token

  Secure token for the contact form session

 Expire at the end of session

 Consent

 cookieconsent_dismissed

 Yes

 12 months